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Sep 12, 2023

Expo Recap: NoVacancy 2023

After a great trip to Sydney to exhibit at NoVacancy, we're back in New Zealand and reflecting on key insights and trends from the event.

Altitude at NoVacancy 2023

Altitude Stand 2023

Pictured: Ella and Anthony from Altitude

The past 12 months have flown by!  It feels like yesterday we were recapping our 2022 expo at NoVacancy, and here we are freshly inspired and talking about 2023.  

NoVacancy is one of Australasia's largest accommodation expo's.  Held in Sydney at the International Convention Centre, exhibitors travel from around the world to showcase anything and everything related to accommodation.  Products and solutions range from food and beverage, through to property management systems, property hardware and logistics, as well as furniture and of course, technology.  

We were particularly excited for this year, as the past 12 months have seen the release of our In-Room App, several new features like Live Chat, Chatbot and Housekeeping and many enhancements including comprehensive payments and billing, new integrations and much more. 

This year, our Self-Service Kiosk generated a lot of interest, with our Australian partners Vintech seeing the same trend.  Our all-in-one kiosk offers a simplified self-service option that operators are looking for to streamline their arrival and departure for guests.  


Kiosk Hardware

Pictured: Altitude's All-In-One Self Service Kiosk- 21 inch Portrait, Key Dispenser and 18 inch Landscape


Feedback from exhibitors and reports from NoVacancy organisers were that the expo was busier than previous years (24% more attendees to be exact), with attendees ready to make big decisions about their guest experience after tackling big projects like upgrading door locks.  

A big topic of discussion at the expo was artificial intelligence and the impact AI is currently having and will have in the future on accommodation.  Technology suppliers are already making the most of this new technology with solutions that embrace the advantages of AI to help operators elevate their guest experience through solutions like Chatbots (us included!).  


Networking Drinks 2023-1

Pictured: NoVacancy Exhibitor Networking Event

Thank you again to everyone who stopped by our stand to say hello and see our latest enhancements and features, we had a blast and are looking forward to staying in touch!


Ella, Operations Director at Altitude, is passionate about hospitality and hotel operations management. Ella writes about anything and everything hotels and technology, keeping a trained eye on how technology can help hotel team members be their best.

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