--- title: Communication in Accommodation description: Learn about our Communications Hub in our latest blog. Open up channels of communication for your team and guests with live chat and more. image: https://www.altitudehq.com/hubfs/Untitled-design-1.png --- [Skip to content](https://www.altitudehq.com/blog/communication-in-accommodation#main-content) [![Altitude](https://www.altitudehq.com/hs-fs/hubfs/alt-logo-dark-y-1.png?width=440&height=124&name=alt-logo-dark-y-1.png "Altitude")](https://www.altitudehq.com) - [Products](https://www.altitudehq.com/products) - [Guest App](https://www.altitudehq.com/products/guest-app) - [Self-Service Kiosk](https://www.altitudehq.com/products/self-service-kiosk) - [In-Room App](https://www.altitudehq.com/products/in-room-app) - [Express App](https://www.altitudehq.com/products/express-app) - [Altitude Cloud](https://www.altitudehq.com/products/altitude-cloud) - [Admin App](https://www.altitudehq.com/products/admin-app) - [Features](https://www.altitudehq.com/features) - [Online Check-In & Check-Out](https://www.altitudehq.com/features/online-check-in-and-check-out) - [Guest Requests & Room Service](https://www.altitudehq.com/features/guest-requests) - [Communications Hub](https://www.altitudehq.com/features/communications-hub) - [Mobile Keys](https://www.altitudehq.com/features/mobile-keys) - [Payments & Billing](https://www.altitudehq.com/features/payments-and-billing) - [Operations](https://www.altitudehq.com/features/operations) - [Pricing](https://www.altitudehq.com/pricing) - [About](https://www.altitudehq.com/about-us) - [Integrations](https://www.altitudehq.com/integrations) - [Our Story](https://www.altitudehq.com/about-us) - [Book a Demo](https://www.altitudehq.com/book-a-demo) - [Contact Us](https://www.altitudehq.com/contact-us) - [Resources](https://www.altitudehq.com/resources) - [Blog](https://www.altitudehq.com/blog) - [Guides & Whitepapers](https://www.altitudehq.com/resources/download-guides) - [Sign In](https://login.altitudehq.com) [Book a Demo](https://www.altitudehq.com/book-a-demo) [Book a Demo](https://www.altitudehq.com/book-a-demo) [Insights](https://www.altitudehq.com/blog/tag/insights) Feb 12, 2023 # Communication in Accommodation Learn about our Communications Hub in our latest blog. Open up channels of communication for your team and guests with live chat and more. ![Communication in Accommodation](https://www.altitudehq.com/hubfs/Untitled-design-1.png) ![Communication in Accommodation- Live Chat](https://www.altitudehq.com/hs-fs/hubfs/Untitled-design-1.png?width=786&height=491&name=Untitled-design-1.png) Technology opens up communication.  Whether you are a team member talking to your colleagues or a guest contacting a staff member about details of your upcoming stay, technology is the vehicle which facilitates real-time communication.    An integral part of our roadmap has always been to develop a Communications Hub to support both staff and guests. We have experience in the operations world of accommodation and understand the pain of missed or mixed messages, stacked up post-it notes, and an ever-growing email inbox.  Communication in accommodation has always been clunky, complicated and at times, painful.  Missed messages have real-live consequences which include decreased guest satisfaction and a stressed team.  We know that as a platform focussed on making both the staff and guest experience better, communication is key.  We have focused on how we simplify the communication flow, collate messages in one place, and how we then turn these messages into actionable tasks which move through a simplified process.   With the release of back of house chat in Q3 2022, we are now well on the way towards what we have now coined our Communications Hub.   ![Altitude Chat](https://www.altitudehq.com/hs-fs/hubfs/Altitude%20Chat.png?width=660&height=440&name=Altitude%20Chat.png) The omni-channel Communications Hub now includes:  - Live Guest Chat - Live Back of House Chat  - Canned/ Templated Responses - Chat Routing  - Topic Routing  - Emails and marketing communication The hub takes the form of the dynamic answer to the above pain points and we have an exciting roadmap coming up over the next six months.  ![Staff Chat](https://www.altitudehq.com/hs-fs/hubfs/Staff%20Chat.png?width=607&height=405&name=Staff%20Chat.png) ### Back of House Experience Your team can communicate on the go with Altitude’s Admin App or through Altitude Cloud.  As well as a desktop solution, back of house live chat can be accessed from any mobile device with an internet connection. Messaging, whether direct or through established channels is now instant.  No more missed phone calls, texting or searching the property to find your colleagues. ### Guest Experience The Communications Hub now offers operators the ability to set up canned responses for quick replies to frequently asked questions.  Setup routing for keywords and topics to ensure that the right team member or department is notified instantly.   Create email marketing campaigns from Altitude and automate these based on guest status, time frames or general marketing initiatives.  ![Omnichannel](https://www.altitudehq.com/hs-fs/hubfs/Omnichannel.png?width=669&height=446&name=Omnichannel.png) ### What’s next? In 2023, we will release our Chatbot – built for self-service properties. This is the next stage in streamlining team communication and increasing guest satisfaction and conversions. The Communications Hub is available now across Altitude’s Guest Experience Platform.  To learn more, get in touch with us below.    #### Contact Us! [![Ella Blake](https://www.altitudehq.com/hubfs/EB%20Profile%20Image.png)](https://www.altitudehq.com/blog/author/ella) ### [Ella Blake](https://www.altitudehq.com/blog/author/ella) Ella, Co-Founder & Operations Director at Altitude, is passionate about hospitality and hotel operations management. Ella writes about anything and everything hotels and technology, keeping a trained eye on how technology can help hotel team members be their best. [![Linkedin Author](https://www.altitudehq.com/hubfs/raw_assets/public/@marketplace/inboundelements_com/SaaS_Elements/images/theme/icons/social/linkedin.svg)](https://www.linkedin.com/in/ella-blake/) ## Latest Articles Browse all posts ![Sector Update: Student Accommodation and PBSA](https://www.altitudehq.com/hubfs/3-1.png) [Insights](https://www.altitudehq.com/blog/tag/insights) ### Sector Update: Student Accommodation and PBSA Discover the latest insights in the Student Accommodation and PBSA sector, highlighting the importance of technology in improving operation... April 30, 2024 [Insights](https://www.altitudehq.com/blog/tag/insights) ### Founders Update: AI, and whats next Here is a quick update from Anthony on Altitude, what is new in the AI space, and more. April 30, 2024 ![Elevate Your Guest Experience with One Powerful Platform](https://www.altitudehq.com/hubfs/Guest%20Experience%20Platform.png) [Insights](https://www.altitudehq.com/blog/tag/insights) ### Elevate Your Guest Experience with One Powerful Platform Altitude centralises guest experience and back-of-house systems into one seamless, cloud-based solution to elevate hospitality. March 12, 2024 [![Altitude](https://www.altitudehq.com/hs-fs/hubfs/Altitude%20Brand/alt-logo-2x.png?width=200&height=53&name=alt-logo-2x.png "Altitude")](https://www.altitudehq.com) Let's build smarter guest experiences.        ###### [Products](https://www.altitudehq.com/products) [Guest App](https://www.altitudehq.com/products/guest-app) [Self-Service Kiosk](https://www.altitudehq.com/products/self-service-kiosk) [In-Room App](https://www.altitudehq.com/products/in-room-app) [Express App](https://www.altitudehq.com/products/express-app) [Altitude Cloud](https://www.altitudehq.com/products/altitude-cloud) [Admin App](https://www.altitudehq.com/products/admin-app)   ###### [Features](https://www.altitudehq.com/features) [Online Check-In and Check-Out](https://www.altitudehq.com/features/online-check-in-and-check-out) [Guest Requests](https://www.altitudehq.com/features/guest-requests) [Communications Hub](https://www.altitudehq.com/features/guest-chat) [Mobile Keys](https://www.altitudehq.com/blog/mobile-keys) [Payments and Billing](https://www.altitudehq.com/features/payments-and-billing) [Operations](https://www.altitudehq.com/features/operations)   ###### More [Our Story](https://www.altitudehq.com/about-us) [Resources](https://www.altitudehq.com/resources) [Blog](https://www.altitudehq.com/blog) [Integrations](https://www.altitudehq.com/integrations) [Book a Demo](https://www.altitudehq.com/book-a-demo) [Contact Us](https://www.altitudehq.com/contact-us) Copyright 2026 © Altitude  |  [Privacy Policy](https://www.altitudehq.com/privacy-policy)  |  [System Status](https://altitude.statuspage.io/)  |  [Login to Altitude Cloud](https://app.altitudehq.com) [![Visit facebook](https://f.hubspotusercontent10.net/hubfs/8768169/SaaS/Theme/images/icons/social/facebook.svg)](https://www.facebook.com/altitudesmarterhotels) [![Visit instagram](https://f.hubspotusercontent10.net/hubfs/8768169/SaaS/Theme/images/icons/social/instagram.svg)](https://www.instagram.com/altitudehq/) [![Visit linkedin](https://f.hubspotusercontent10.net/hubfs/8768169/SaaS/Theme/images/icons/social/linkedin.svg)](https://www.linkedin.com/company/altitudehq/) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Ella Blake", "url" : "https://www.altitudehq.com/blog/author/ella" }, "dateModified" : "2023-07-31T04:52:53.870Z", "datePublished" : "2023-02-12T20:00:00.000Z", "headline" : "Communication in Accommodation", "image" : [ "https://www.altitudehq.com/hubfs/Untitled-design-1.png" ], "mainEntityOfPage" : { "@id" : "https://www.altitudehq.com/blog/communication-in-accommodation", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.altitudehq.com/hubfs/alt-logo-2x.png" }, "name" : "Altitude" } } ```