--- title: Real-time Communication with Altitude | Altitude description: Connect with your guests in real-time with live chat, chatbot and our communications hub. Designed to keep you in touch with your guests around the clock. image: https://www.altitudehq.com/hubfs/Altitude.png --- [Skip to content](https://www.altitudehq.com/features/communications-hub#main-content) [![Altitude](https://www.altitudehq.com/hs-fs/hubfs/alt-logo-dark-y-1.png?width=440&height=124&name=alt-logo-dark-y-1.png "Altitude")](https://www.altitudehq.com?hsLang=en) - [Products](https://www.altitudehq.com/products) - [Guest App](https://www.altitudehq.com/products/guest-app) - [Self-Service Kiosk](https://www.altitudehq.com/products/self-service-kiosk) - [In-Room App](https://www.altitudehq.com/products/in-room-app) - [Express App](https://www.altitudehq.com/products/express-app) - [Altitude Cloud](https://www.altitudehq.com/products/altitude-cloud) - [Admin App](https://www.altitudehq.com/products/admin-app) - [Features](https://www.altitudehq.com/features) - [Online Check-In & Check-Out](https://www.altitudehq.com/features/online-check-in-and-check-out) - [Guest Requests & Room Service](https://www.altitudehq.com/features/guest-requests) - [Communications Hub](https://www.altitudehq.com/features/communications-hub) - [Mobile Keys](https://www.altitudehq.com/features/mobile-keys) - [Payments & Billing](https://www.altitudehq.com/features/payments-and-billing) - [Operations](https://www.altitudehq.com/features/operations) - [Pricing](https://www.altitudehq.com/pricing) - [About](https://www.altitudehq.com/about-us) - [Integrations](https://www.altitudehq.com/integrations) - [Our Story](https://www.altitudehq.com/about-us) - [Book a Demo](https://www.altitudehq.com/book-a-demo) - [Contact Us](https://www.altitudehq.com/contact-us) - [Resources](https://www.altitudehq.com/resources) - [Blog](https://www.altitudehq.com/blog) - [Guides & Whitepapers](https://www.altitudehq.com/resources/download-guides) - [Sign In](https://login.altitudehq.com) [Book a Demo](https://www.altitudehq.com/book-a-demo?hsLang=en) [Book a Demo](https://www.altitudehq.com/book-a-demo?hsLang=en) ![Chat Icon](https://www.altitudehq.com/hubfs/Icons/Chat%20Icon.png) # Communications Hub Manage all guest communication in one place, from live chat and AI chatbot to messaging across every channel. [See it in Action](https://www.altitudehq.com/book-a-demo?hsLang=en) ![Chat](https://www.altitudehq.com/hubfs/Chat.png "Chat")   ### Live Chat Live Chat keeps your team connected with guests across every touchpoint, in real-time. ![Orange Circle](https://www.altitudehq.com/hs-fs/hubfs/Icons/Orange%20Circle.png?width=26&height=26&name=Orange%20Circle.png) Set up canned responses and templates for quick replies ![Orange Circle](https://www.altitudehq.com/hs-fs/hubfs/Icons/Orange%20Circle.png?width=26&height=26&name=Orange%20Circle.png) Route chats to the right team member or department ![Orange Circle](https://www.altitudehq.com/hs-fs/hubfs/Icons/Orange%20Circle.png?width=26&height=26&name=Orange%20Circle.png) Filter and assign conversations by status or assignee ![Guest Chat](https://www.altitudehq.com/hubfs/Guest%20Chat%20.png) ![Chatbot](https://www.altitudehq.com/hubfs/Chatbot.png)   ### Chatbot Set up a chatbot trained on your property information to handle FAQs, guest questions, and common requests around the clock. When needed, it hands straight over to your team.   ### Chatbot Features - Upload your compendium and property documents for instant FAQ setup - Choose which topics the chatbot handles and when it hands over to your team - The chatbot can generate requests, place orders and recommend services through chat ### How can the Chatbot help? The chatbot handles FAQs, requests, and service recommendations around the clock, freeing your team from routine queries. If it can't answer, it hands over to a team member.   ### Guest engagement, built in. From automated pre-arrival emails to in-stay campaigns and live chat, Altitude keeps guests informed and engaged at every point of their stay. Build and send emails, manage conversations, and automate communications from one place.    ![Feature Communications Hub](https://www.altitudehq.com/hubfs/Feature%20Communications%20Hub.png) ### Available Across: [Guest App](https://www.altitudehq.com/products/guest-app?hsLang=en) [In-Room App](https://www.altitudehq.com/products/in-room-app?hsLang=en) Your Website ### See how Altitude keeps your guests engaged throughout their stay. [Book a Demo](https://www.altitudehq.com/book-a-demo?hsLang=en) ## Built to work with your systems. [View All Integrations](https://www.altitudehq.com/integrations?hsLang=en) ![whatsapp-1](https://www.altitudehq.com/hubfs/whatsapp-1.png "whatsapp-1") ![meta-1](https://www.altitudehq.com/hubfs/meta-1.png "meta-1") ![RMS-1](https://www.altitudehq.com/hubfs/A%20Website%20Assets/Integration%20Logos/RMS-1.png "RMS-1") ![Oracle-1](https://www.altitudehq.com/hubfs/A%20Website%20Assets/Integration%20Logos/Oracle-1.png "Oracle-1") ![Mews-1](https://www.altitudehq.com/hubfs/A%20Website%20Assets/Integration%20Logos/Mews-1.png "Mews-1") ![Shiji](https://www.altitudehq.com/hubfs/Shiji.png "Shiji") ### Learn more about our features in our blogs ![The Foundations of Guest Experience: Altitude for Teams](https://www.altitudehq.com/hubfs/Altitude%20Operations%20Platform.jpeg) [Insights](https://www.altitudehq.com/blog/tag/insights?hsLang=en) ### The Foundations of Guest Experience: Altitude for Teams Give your hotel team the tools behind the scenes to maintain high-quality control and efficiently manage day-to-day operations. February 12, 2024 ![Create the Perfect Compendium](https://www.altitudehq.com/hubfs/Create%20the%20Perfect%20Compendium.png) [Insights](https://www.altitudehq.com/blog/tag/insights?hsLang=en) ### Create the Perfect Compendium Create a compendium to be the first point of call for your guests! Streamline with digital solutions which save time, money and effort. April 14, 2022 ![Minibar Manager](https://www.altitudehq.com/hubfs/A%20Website%20Assets/Blog%20and%20Marketing%20Images/Minibar%20Manager-4.png) [Products](https://www.altitudehq.com/blog/tag/products?hsLang=en) ### Minibar Manager Altitude’s Minibar Manager automates traditionally manual minibar processes into one seamless feature of the Admin App and Altitude Cloud. November 19, 2021 [Browse all posts](https://www.altitudehq.com/blog?hsLang=en) [![Altitude](https://www.altitudehq.com/hs-fs/hubfs/Altitude%20Brand/alt-logo-2x.png?width=200&height=53&name=alt-logo-2x.png "Altitude")](https://www.altitudehq.com?hsLang=en) Let's build smarter guest experiences.        ###### [Products](https://www.altitudehq.com/products?hsLang=en) [Guest App](https://www.altitudehq.com/products/guest-app?hsLang=en) [Self-Service Kiosk](https://www.altitudehq.com/products/self-service-kiosk?hsLang=en) [In-Room App](https://www.altitudehq.com/products/in-room-app?hsLang=en) [Express App](https://www.altitudehq.com/products/express-app?hsLang=en) [Altitude Cloud](https://www.altitudehq.com/products/altitude-cloud?hsLang=en) [Admin App](https://www.altitudehq.com/products/admin-app?hsLang=en)   ###### [Features](https://www.altitudehq.com/features?hsLang=en) [Online Check-In and Check-Out](https://www.altitudehq.com/features/online-check-in-and-check-out?hsLang=en) [Guest Requests](https://www.altitudehq.com/features/guest-requests?hsLang=en) [Communications Hub](https://www.altitudehq.com/features/guest-chat?hsLang=en) [Mobile Keys](https://www.altitudehq.com/blog/mobile-keys?hsLang=en) [Payments and Billing](https://www.altitudehq.com/features/payments-and-billing?hsLang=en) [Operations](https://www.altitudehq.com/features/operations?hsLang=en)   ###### More [Our Story](https://www.altitudehq.com/about-us?hsLang=en) [Resources](https://www.altitudehq.com/resources?hsLang=en) [Blog](https://www.altitudehq.com/blog?hsLang=en) [Integrations](https://www.altitudehq.com/integrations?hsLang=en) [Book a Demo](https://www.altitudehq.com/book-a-demo?hsLang=en) [Contact Us](https://www.altitudehq.com/contact-us?hsLang=en) Copyright 2026 © Altitude  |  [Privacy Policy](https://www.altitudehq.com/privacy-policy?hsLang=en)  |  [System Status](https://altitude.statuspage.io/)  |  [Login to Altitude Cloud](https://app.altitudehq.com) [![Visit facebook](https://f.hubspotusercontent10.net/hubfs/8768169/SaaS/Theme/images/icons/social/facebook.svg)](https://www.facebook.com/altitudesmarterhotels) [![Visit instagram](https://f.hubspotusercontent10.net/hubfs/8768169/SaaS/Theme/images/icons/social/instagram.svg)](https://www.instagram.com/altitudehq/) [![Visit linkedin](https://f.hubspotusercontent10.net/hubfs/8768169/SaaS/Theme/images/icons/social/linkedin.svg)](https://www.linkedin.com/company/altitudehq/)