Skip to content
Communications Hub

Communications Hub

Communicate in real-time with your guests with both Live Chat and our Chatbot. 

 

Live Chat

Available across the platform, Live Chat keeps you and your team connected with guests in real-time.  

Orange Circle

Set up canned responses and templates for quick messaging and responses

Orange Circle

Configure chat routing to ensure the right team member or department respond to guests

Orange Circle

Filter and assign chat depending on status and assignee

Guest Chat
Chatbot
 

Chatbot

Set up a chatbot for quick and easy communication with guests.  Configure based on your property information and customise responses to suit your brand.  

Available across the platform, the chatbot is perfect for fielding FAQ's, general questions and then facilitates handover to a team member if required.  

 

ChatGPT Integration

We are pleased to announce the release of our ChatGPT integrated Chatbot. 

Our Chatbot is trained by ChatGPT including unanswered questions lists and more. 

Where our Chatbot cannot initially answer a question, our Chatbot hands over to ChatGPT to return a response. 

Chatbot Features

  • Upload your compendium and property documents for quick FAQ and response setup
  • Specify topics for the Chatbot to handle, or handover to a team member
  • Our Chatbot can generate Guest Requests, place orders, offer complementary menu items and recommendations through the chat

How can the Chatbot help?

Our Chatbot is designed to enable seamless communication with your guests, freeing up your team from fielding FAQ's and facilitating guest requests.  

The Chatbot will pick up your guest's chat, and will provide your guests with the information they need, while also upselling services like room service and amenities.  

If the Chatbot doesn't know, our integration with ChatGPT ensures your guests get the information they need, or handover to one of your team members.  

 

Communications Hub

Bring your communications together with our Communications Hub. 

Manage live chat with your guests, your chatbot, emails and more, all from one place. 

Feature Communications Hub
 

Guest chat can be used with

Answer guest questions instantly with real-time communications.

 

Browse our integrations

 

Learn more about our features in our blogs

The Foundations of Guest Experience: Altitude for Teams
Insights

The Foundations of Guest Experience: Altitude for Teams

Give your hotel team the tools behind the scenes to maintain high-quality control, efficiently manage day-to-day operations and deliver per...

February 12, 2024

Create the Perfect Compendium
Insights

Create the Perfect Compendium

Create a compendium to be the first point of call for your guests! Streamline with digital solutions which save time, money and effort.

April 14, 2022

Minibar Manager
Products

Minibar Manager

Altitude’s Minibar Manager automates traditionally manual minibar processes into one seamless feature of the Admin App and Altitude Cloud.

November 19, 2021