Manage all guest communication in one place, from live chat and AI chatbot to messaging across every channel.
Live Chat
Live Chat keeps your team connected with guests across every touchpoint, in real-time.
Set up canned responses and templates for quick replies
Route chats to the right team member or department
Filter and assign conversations by status or assignee
Chatbot
Set up a chatbot trained on your property information to handle FAQs, guest questions, and common requests around the clock.
When needed, it hands straight over to your team.
Chatbot Features
Upload your compendium and property documents for instant FAQ setup
Choose which topics the chatbot handles and when it hands over to your team
The chatbot can generate requests, place orders and recommend services through chat
How can the Chatbot help?
The chatbot handles FAQs, requests, and service recommendations around the clock, freeing your team from routine queries. If it can't answer, it hands over to a team member.
Guest engagement, built in.
From automated pre-arrival emails to in-stay campaigns and live chat, Altitude keeps guests informed and engaged at every point of their stay.
Build and send emails, manage conversations, and automate communications from one place.
Available Across:
See how Altitude keeps your guests engaged throughout their stay.
