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Guest Requests

Guest Requests and Room Service

Let your guests make themselves at home with room service, requests, an in-app store and more.


Room Service

Allow guests to browse through your room service menus and order their meals. 

Upsells help guests complete their meals, then track their meal as the order is processed through to delivery.

With easy updates in real-time and dynamic menus,  your guests can stay up to date with available items.

Room Service Feature
Guest Requests

Guest Ordering

Should your guests fancy extra amenities or have specific preferences, they can order and personalise their stay with guest ordering.  

Available in the Guest App and In-Room App, guests can add items to cart, either free of charge or posted to their account.  

Orders are then stored on the guest profile for future stays.  


Minibar Manager

Use Altitude to streamline your day to day management of minibar, stock management and reduce double handling and errors.

Guest Experience

During their stay, guests are able to order additional minibar items throughout their stay. 

On the day of departure, guests are taken through the check out flow and asked to declare and add any minibar items consumed throughout their stay. 

Once declared, items are added to the guest's bill for final review and payment. 

Available in: 

Guest App  Kiosk Icon Grey  In-Room App

Team Experience

Streamline your minibar management using Altitude Cloud and Admin App.  

Manage stock levels and locations, receive alerts for re-ordering and generate reporting for insights on sales.  

Your team can post items directly to the guest's account, replace them, manage their stock location and complete minibar processing for the day from their own mobile or tablet.  

Available in:

Admin App Icon Grey  Alt Cloud Icon Grey

Minibar Manager

Guest requests are available in

It's now easier than ever to offer and manage guest requests. 


Browse our integrations


Learn more about our features in our blogs

The Foundations of Guest Experience: Altitude for Teams

The Foundations of Guest Experience: Altitude for Teams

Give your hotel team the tools behind the scenes to maintain high-quality control and efficiently manage day-to-day operations.

February 12, 2024

Create the Perfect Compendium

Create the Perfect Compendium

Create a compendium to be the first point of call for your guests! Streamline with digital solutions which save time, money and effort.

April 14, 2022

Minibar Manager

Minibar Manager

Altitude’s Minibar Manager automates traditionally manual minibar processes into one seamless feature of the Admin App and Altitude Cloud.

November 19, 2021