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Dec 18, 2023

The Year in Review: 2023 Recap

As we near the end of 2023 and look forward to 2024, we are reflecting on the year and our plans for 2024.

Altitude EOY Recap Blog

Altitude Blog EOY Recap Featured

When it comes to guest and student experience in hotels and university residences, we know that convenience and consistency are key. 

Every guest has a different preference for their experience, whether they use their mobile phone, or prefer to check in at the front desk.  This year, we have focused on enhancing these experiences and addressing each stage of the guest journey with automation and innovation.

We are proud to say that Altitude now consolidates up to 65% of the hotel tech stack in one cloud-based platform, helping teams streamline their daily workload, while guests enjoy convenient, consistent experiences.    

In 2023, Altitude has... 

  • Guests have over 100,000 Mobile Keys
  • Generated over 25,000 Housekeeping Jobs
  • Sent over 200,000 SMS notifications to arriving guests
  • Synced over 1.9 million reservations
  • Generated and uploaded to PMS over 10,000 registration cards

This year we have added a new solution and several powerful features to the platform. 


First, the launch of our In-Room App...

In-Room App Image

In Q1 2023, we were pleased to launch our refreshed In-Room App.

With similar functionality to our Guest App, our In-Room App is completely customisable and is focused on supporting the in-house guest experience. Guests can view the property compendium, order room service, place requests, view local attractions and events, chat with the team and more. 


Supporting guest experience with our Communications Hub

A key focus of Altitude will always be to support effective communication in accommodation

We know that a significant problem operators face is miscommunication and delays in communication, which effect both the guest experience and the team's workload.  

We were pleased to release our Communications Hub, featuring our most recently released Chatbot with ChatGPT integration, as well as live chat for both back of house teams, guests and students.  

Smart features include automatic translation and direct guest request ordering such as a fresh towels , which then appear directly in the task system, and are automatically assigned to a team member to deliver.


We're helping hotel teams streamline their daily workload with our Housekeeping feature and Task Management

This year we were pleased to release our Housekeeping and Task Management features. Our Housekeeping feature streamlines housekeeping job allocation, supervisor sign off, checklist processes and supports KPI's and reporting for team members.  

With Task Management, teams can process guest requests and room service with ease, updating task status' assigning to departments or team members, and scheduling from both our mobile solution, Admin App or desktop.

Other notable guest-facing releases include:

  • Room control and energy management
  • Remotely open and manage lockers
  • SMS links for pre-arrival (passing any OTA inboxes)
  • New modern Guest App dashboard and widgets
  • Email and SMS room waitlist - be alerted when your room is ready
  • Secondary payments - take an additional authorisation after taking a full deposit/pre-payment


This year we have also finalised several new integrations.

These integrations include Property Management Systems Oracle Cloud, Smile PMS and Mews , Paymaya (Payment Gateway), Salto KS (Door Locks), VDA (Locks and Room Control).

Check out our integrations page for more. 


Our new look

In June, we launched our new website and with it a refresh of our branding. With our new look, we are focused on developing technology designed specifically to elevate human experiences.

Our new website offers insights on how you can easily create convenience for your guests and automation for your team, then enjoy the vast benefits for years to come. 



In August we headed across the Tasman to Sydney to attend NoVacancy, then in October we attended AHICE in Wellington at Tākina, Wellington’s new Conference and Events Centre with our door lock partners, Dormakaba.


Heading into 2024

We are looking to release elevated marketing features, additional platform automation and experience driven enhancements.  We have several properties going live over the Christmas break and into Q1 2024, and are looking forward to helping these properties create convenience for their guests and streamline their back of house operations. 

"Its been an exciting year of innovation, there has been a lot of development under the hood as well as customer facing enhancements, our systems are empowering more properties and guests the ever before."

"Our new look, enhancements and features this year have strengthened our place in the guest experience market - we truely have an all in one platform for guest experience and we look forward to working with all the new customers who are on this journey with us.

- Anthony Radich (Founder)


We would like to thank everyone for a wonderful year and we wish you an excellent break!  We’re around over the next few weeks, so please get in touch if you would like to learn more or chat! 


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Ella, Operations Director at Altitude, is passionate about hospitality and hotel operations management. Ella writes about anything and everything hotels and technology, keeping a trained eye on how technology can help hotel team members be their best.

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